CORONAVIRUS SERVICE UPDATE - Service Available

How to Send for Repair

To minimise the cost of postage and for easier packaging, send us the amplifier module only . It’s very easy to dismantle: you only need to unscrew the 8 screws marked on the picture below and disconnect the two speaker cables from the board inside. Before you send us the amplifier you can very easily verify that your speaker is OK, as if the speaker is gone, being the most expensive part, probably it won’t be cost effective to repair at all. For more info on how to test the speaker, please click here. If the speaker appears to be OK, just pack the amp safely and post to us – for post address details click here. We will take care of the rest.

Packaging

Keep in mind that the parcel could be dropped at some time during transit as the courier companies often use conveyor belt systems, so take the necessary precautions when packing. Use big enough box and plenty of padding – if the amplifier is snug fit in the box, it’s not big enough. DO NOT use Amazon boxes, these are very thin for the weight of the amplifier. One exception are Amazon Wine boxes – perfect 🙂 Some packaging examples here.

Please remember – the amplifier will need to be returned to you and the packaging needs to be reusable.

For return postage to you after repair or diagnostic has been completed, usually the best way would be if you book your preferred courier service, as the amplifier is your property and should the parcel be lost or damaged in transit, you will be the one to receive any compensation claim. You can do that after repair is completed.

For couriers info and service update, please see here

 

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